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In the past one year or so you might have read/heard about the coming age of 'Automation', which has the potential to take away many jobs, possibly yours too. The umbrella of automation is very wide and is achieved as a result of elimination of human effort by a predictable response triggered by a technological substitute, typically a 'Robot'. We have seen multiple applications of Robots in mundane/complex/unpalatable human tasks across industries. The applications usage widely ranges from the assembly lines of automotive giants to the Unmanned Aerial Vehicle (UAV) drones in the war fields. While the former case of…
Posted by Rahul Sharma
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September 1st, 2017
Part 4 (This is fourth and final in series of a 4 parts essay Blockchain 101. For previous articles, please click part 1 , part 2 & part 3) Some Killer Blockchain Apps Blockchain has tremendous potential in the banking sector and other emerging industries. Let’s take a look at some of the typical banking sector applications: Land Records 70% of land titles are tenuous in the world. Immutable land records can be created by providing protection to marginalized land-holders like farmers in India. Colored coins are top-of-stack innovations that exploit a blank field within each Bitcoin, to record unrelated…
Posted by Rahul Sharma
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July 18th, 2017
Banks and other financial institutions that haven't embarked on the digitisation journey and leveraged on the current trend of RPA and Artificial Intelligence yet, will soon be redundant. It is amazing to see the extent to which some of the top players in the industry have explored this arena. Simply put, RPA and Artificial Intelligence, aims to replace humans with a la mode software solutions. This, however, is not to be construed as a simple 'cost cutting' initiative. The increasing demand to look through loads of 'Unstructured' pieces of data, within a short span of time and turn out the…
Posted by Ajay Gupte
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June 28th, 2017
Part 3 (This is the third blog in series of a 4 part essay on Blockchain 101. For the previous articles, please click part 1 & part 2) Architecture Blockchain has a stacked architecture. Let's try to understand it with a Bitcoin's stack that serves as the model and template for all other Blockchains. At the bottom of the stack is the Bitcoin Blockchain: a database of all transactions, grouped into 'blocks' and replicated across thousands of 'nodes'. It is monolithic and scale sensitive (there is only one), and it becomes more reliable and robust as the number of nodes…
Posted by Rahul Sharma
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June 27th, 2017
Today, we live in the cross roads of rapidly changing customer expectations. Every customer desires a consistent personalized experience when interacting with a Company's products, services and brands. Customers connect with the brands in multiple ways. The various communication channels that help to drive conversations include, walk-in facilities, 1800 - dial-ins to customer care centers, website, self-service web portals, texting, mobile apps & social media. While these communication channels have helped in providing a seamless customer experience and increase in revenue, we still face continuous challenges related to growing customer segments, demographics and increasing customer expectations. A recent research by…
Posted by Immanuel Kingsley
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June 23rd, 2017
Part 2 (This the second blog in series of a 4 part essay on Blockchain 101. For the previous article, please click here.) Enter Blockchain Post financial crisis of 2008, Satoshi Nakamoto, the founder and creator of Bitcoin, conceptualized the first Blockchain on a paper, which went on to become the core foundation of Bitcoin, a digital cryptocurrency, the following year. A Blockchain is a distributed database that maintains a continuously growing list of ordered records called blocks. Each block contains a timestamp, a link to the previous block and transaction information. By design, Blockchains are inherently resistant to any…
Posted by Rahul Sharma
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May 30th, 2017
Blockchain, once an obscure technology, now is all in rage. It is a promising field and has been continuously creating a positive hype. Blockchain is the predecessor of Bitcoin, but has gained prominence after. In this first part, of the four part series of blockchain, we will try to break the concept of Blockchain down, 'block by block', starting from what this technology means, at the very basic level and why is it important for businesses, researchers, governments, entrepreneurs and technologists. We will also delve into the need to know blockchain thoroughly. Famous business thinker & digital strategist *Don Tapscott…
Posted by Rahul Sharma
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May 18th, 2017
Disruption is the current talk of the town; the key word being 'Intelligent Automation'. Are manual jobs going to become redundant in the next 5 years? The swift and sudden advent of disruptive automation makes a lot of us anxious about the future. So is disruption really a bad thing? An interesting perspective to this is the fact which states, that Evolutions till date, have always been preceded by massive Disruptions. Human beings for instance evolved from Dryopithecus (ape like chimpanzee) to the modern man - from 4 legs to 2 - Total disruption. The discovery of zero, electricity, and…
Posted by Nandita Nishanth
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April 28th, 2017
Business Process Services (BPS) as an industry, is extremely fast moving and dynamic in nature. The transitions are fast and there is a need for them to happen even faster while controlling risks, with multiple moving parallel tracks. Various Client and Partner Operations teams and their support teams are involved. So, how does this tie up together. Enter…The Transition Team! It's the responsibility of the Transition team to provide seamless experience to the Client. The Transition Manager (TM) team would be involved in migrating the operations from their site / incumbent site to the partner location, whilst ensuring the requirements…
Posted by Saurabh Chaturvedi
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April 27th, 2017
There are many a factors that can deter a successful, seamless transition, and although the list of these deterrents can be long and exhaustive, here are a few that I feel are on top of the list and if managed can ensure a successful and seamless transition for any customer. Planning - The backbone of any transition is in its planning and ensuring it is done so in the right means. Yes, there is always a dark cloud waiting to pour down on every transition in means of CHANGE, and as much as we ready ourselves for ensuring this doesn't…
Posted by Mithran Amarendran
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April 25th, 2017
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