November 22, 2016 | Phil Fersht
This is the age of the mid-size, aggressive, feisty service provider that can scrap for the traditional business but also has the flexible cost-base and freedom from legacy to go after the new stuff. There are so many exciting opportunities with clients that are simply too small, or too cannibalistic for the traditional services providers… many of whom are still waiting – in denial – for those $200m SAP rollouts that no one wants to do anymore, or those $500m infrastructure deals that will never, ever happen again. Where better to be that at a service provider which can lead with automation-led offerings, where being disruptive is the business model – where all new opportunities are greenfield… and causing many of the traditional service providers to squirm in their boots, pretending their world isn’t falling apart all around them.
So welcome to HfS to Chinmoy Banerjee, who heads business process services for Hexaware – whose entire go-to-market strategy is based on disrupting the legacy outsourcing model…
Phil Fersht, Chief Analyst and CEO, HfS Research: So, good morning, Chinmoy. It’s great to get some time with you today. Perhaps you could start by telling us a bit about yourself?
Chinmoy Banerjee (see bio), Global Head of Business Process Services, Hexaware Technologies: Sure, Phil. So, I grew up in India and after finishing my MBA in Finance I joined a bank. I spent a few years there and the last job I did was as a Forex trader. I then moved to PwC Consulting for a few years, and in 2004 moved to the US in the BPO sector. Along the way in the US, I completed an Executive MBA from TRIUM as well—which is a combination of NYU Stern, London School of Economics and HEC Paris. I’ve been disrupting the industry for the last three years with Hexaware, running their BPO business.
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