The power of digital media (usually referred to online media) has inspired me a lot through these years or rather never ceases to amaze me!

In today’s discriminating and techno-savvy world, with almost every business accomplished through the internet, a company’s presence over the web has become mandatory or should I say ‘a crucial factor’?

Here are some of my observations how online channels are used by businesses today.

Realize

Based on my experience in this field (I’m not a techie thoughJ), I have found that very few companies have exploited digital media through their websites. I think every company needs to realize the importance of their presence on the web with the ability to act fast, engage a lot of creativity and utilize resources capable of delivering innovative ideas keeping in mind their budgetary constraints.

Web metrics play a crucial role in determining the type of content that can attract and hold a customer’s interest, make them stay on the same website for a long time and make them come back for more – ideally meeting the user demand. Today, static images and plain text are replaced with streaming media and much more interactive applications providing the customer with a personalized experience. I feel many companies are struggling to develop their web presence in making it into more productive, virtual and a truly aggressive weapon.

Though a company has a string of issues involved in managing their web presence effectively, they also have to emphasize on the digital media’s potential in transforming the entire market scenario thereby ensuring greater ROI.

I would also add that opportunities are in abundance for any company willing to try out on these lines!

React

As I was digging through an article on digital media, a particular sentence caught my attention which in fact is apparently inevitable. It says, ‘A website has 10 seconds to draw a visitor or the person will “go back to Google”’! Well, are we talking here about “Love at first site”? Yes we are!

In this fast changing world, one has to face the reality that none of the above turns into a reality so easily. Companies have to think from the customers’ perspective, analyze and optimize his or her experience on the website by tuning their infrastructure, improve data center capability and effectively manage content delivery, thereby nurturing relationships.

It’s a do-or-die situation where IT organizations especially need to focus and react immediately on enhancing the digital business in line with their business objectives.

Reap

There’s nothing compared to reaping enhanced ROI through comprehensive digital media marketing in today’s world which is going through a major financial recession. Though I might daresay that it would be a silver lining amidst the gloom, a well defined approach with a strategic network, leveraged intelligence and the intent of providing a rich customer experience ensures improved business responsiveness and better cost control.

Well I do want to write more on the other areas of digital media in the forth coming posts. I would honestly need your comments and suggestions.

Posted by Paul Immanuel
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May 18th, 2009

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