It is the need of the hour for business entities to revisit their growth plans and to perform consistent checks on their performance and operational utilization. One of the driving factor for the transformation of Application Service Providers (http://blogs.hexaware.com/pitstop/application-service-provider-vs-software-as-a-service-asp-vs-saas.html )to Software as a service is the change in the Information Technology Trends.
Human Computer Interaction and Interoperable applications seems to be the cloud where the future software investments would be. Let’s look into the evolving service oriented computing platform which answers a lot of the present day business needs.
The Product based companies were quick to incorporate the service orientation in their product designs by mostly following the agile software development methodology whereas the Service based companies were quick to incorporate the shared resource pool to evolve the shared services model.
Initially, the shared services model was spotted within organizations as specialized groups of system and vendor specific administrators and later evolved as ESSA (http://www.hexaware.com/shared-services.htm). The proposed service oriented computing platform for such shared services model would further enhance the customer satisfaction as the service design principles are followed.
Goin by the tag “If resources are not retainable, Let’s retain their knowledge within the organization” – the service oriented computing platform goes one step further from the traditional vertical solutions(CRM,TAM,.) by providing an SOA based solution utilizing the present day horizontal solutions(Livelink ECM ). This Open technology solution is vendor independant and can accomodate the existing applications of Oracle(Peoplesoft, Siebel), Microsoft(sharepoint),SAP,Kronos Workforce Timekeeper,.. by establishing a meta data driven knowledge solution for the shared services resource pool to work on.
Few Key advantages of this service oriented solution for the shared services model are
a.Reusabilty – the reduntant support (technical/Functional) effort is minimized.
b. Service Governance
c. Discoverability
d. Less Time consumption in performing a support activity
e. Knowledge Service Composition – enabling the maintenance of organization wide service data irrespective of their source department or technology.
Like the Peoplesoft Person Model which was based out of SOA, the service oriented solution design for the shared services model would make a huge difference among the corporate cube warriors. Let’s wait for more such innovative solutions to surface soon.
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